Cisco Call Manager

The Cisco Call Manager is responsible for key system design and integration decisions.  They should communicate decisions to individuals implementing the system. The professional will have to coordinate coding, testing, implementation, and documentation of unified communication solutions. They offer administrative and end-user training for call centers when needed.

The other duties of the Cisco Call Manager include collaborating with external organizations to resolve the significant issues. They must acquire network equipment, such as routers, switches, and servers and monitor server rooms and closet sensors.

They should prepare client documentation including Network designs, Network Assessments, Implementation Plans, and post-implementation documentation. The professionals assist with trouble tickets as on need basis or on a scheduled rotation basis. It is advantageous to have experience with network fundamentals including TCP/IP networking (IPv4/IPv6).

The professionals must document activities relating to the maintenance of equipment and manage both planned and unplanned network maintenance and outages. They are responsible for keeping themselves up-to-date with new developments relating to Cisco collaboration and ISPs.

Source: Responsibility of Cisco Call Managers

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